Pictonix is committed to maintaining transparency in our refund process. As a digital agency, we offer a range of services, including website design, development, ads management, monthly management and digital marketing. Below are the terms governing refunds:
Refund Eligibility
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Before Work Begins:
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Clients are eligible for a refund if they request it before any work begins. Refunds will be processed within 5 working days.
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After Work Begins:
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Once services have commenced, refunds are not applicable as resources and time are already allocated to the project.
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Communication and Agreements
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For customized services, clients often sign agreements outlining deliverables, timelines, and refund terms. In cases where agreements are not signed, email confirmations and clearly listed deliverables on our website act as binding commitments.
How to Request a Refund
For refund inquiries, please contact us at info@pictonix.co. Provide details such as your project reference, payment date, and reasons for the refund request. We are committed to addressing all concerns promptly and professionally.
Purpose Code Inclusion: As per Stripe’s regulations, Pictonix operates under Purpose Code P1007 (Advertising and Market Research) for processing payments related to our digital services.